Bronty

Support

We’re here to help with orders, deliveries and your Bronty account.

Contact us

Email support@bronty.ai.
Tell us the email address you used and, for an order, the order number from your confirmation email.
For privacy requests, email privacy@bronty.ai.
How we handle questions and complaints, and how to escalate one, is in our Terms.

Your orders. If you’ve placed an order, your confirmation email has its details. You can also ask Bronty in ChatGPT to show your orders.
Changing or cancelling an order. Email us as soon as possible. We can cancel an order that hasn’t been packed yet. See cancelling, returns and refunds.
Returns and refunds. The same section of our Terms explains your options and your rights.
Payments. If you’ve paid for an order, you did it with your bank or our payment provider, not by typing card or bank details into the chat. We never receive your card number or banking login. See payments and your bank.
Your information. You can ask for a copy of your information, or ask us to correct or delete it. See your choices and rights.
Removing Bronty. Remove Bronty in your assistant’s settings at any time.